Questions
Common questions.
Everything you need to know about AiPal, how it works, and how we protect your data.
No. AiPal is a mental-wellness companion, not a therapy replacement, crisis service, or medical device. It can support daily reflection and coping, but it does not diagnose or treat conditions. If you are struggling, please reach out to a qualified professional.
In your private AiPal account on Google Firebase, so it syncs across your devices. It is encrypted in transit and at rest, protected by your sign-in, and never sold or used for advertising. Our team can never see your journal or notes. You can delete entries, memories or your whole account at any time.
AiPal uses Google’s Gemini models through Google Cloud Vertex AI, whose terms do not allow your data to be used to train models. AiPal asks for your permission before your first conversation, and you can withdraw it in privacy settings. It is a warm, practical assistant, not a therapist, and it shows you a draft before it creates, schedules or sends anything.
Only the details you share and choose to keep, such as routines, preferences and places. You can review, edit or delete every remembered detail from the Privacy and memory screen.
Every account includes 20 AI requests a day, with voice and text conversation, tasks, reminders, journal and memory. Paid plans add more daily requests: Starter 50, Pro 100, and Max unlimited for everyday use.
In the app, go to You → Privacy (on Mac: Settings → Account → Privacy and memory) and choose Delete account. This permanently removes your profile, content and uploaded files. No access to the app? Email info@aipalassist.com from your account email. Deleting the app does not cancel a subscription.
Most chatbots answer questions. AiPal is built to be present: it listens, remembers only what you allow, plans the day with you, and always shows a draft before it acts.
Yes. 20 AI requests a day are free, with no card needed. Paid plans start at US$99.99 a year and add more daily requests.